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Terms and Conditions

Welcome to the AwardsandTrophies.co.uk  website terms and conditions.

Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at sales@awardsandtrophies.co.uk. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Once your order has been confirmed, we will not be able to make any changes.

Delivery Charges
All Orders are sent by Courier to arrive with you in time for your presentation.
Standard UK Delivery and Packing excl Highlands & Islands: from £8.70, rising to £30.43 subject to the size of your order.
Express UK Orders (Required in up to 5 working days): An Extra £7.50 is charged to cover costs of rushing order through the system.
Super Express UK Orders (Required in 3 working days or less): An Extra £12.50 is charged to cover costs of rushing order through the system.
Glass Express UK Orders (Required in up to 5 working days): An Extra £20 is charged to cover costs of rushing your order through the system. These extra charges are refunded if for any reason we do not meet your deadline

The shipping charges are based on the total value of your order and are calculated as follows:

Order total value

Shipping charges

Up to £50

£8.70

£51 - £150

£14.74

£151 - £200

£17.40

£201 - £250

£21.74

Over £251

£30.43

Prices above exclude vat.

We can ship overseas, but these orders must be placed by email (not on the Ecommerce site), please email sales@awardsandtrophies.co.uk for prices. Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.

If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

UK Bank Holidays (if applicable): please allow an extra working day for both standard and express deliveries.

*Please note, we are unable to change a residential delivery address to a business delivery address once the order has been despatched.

Payment Options

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards and PayPal.

Please see www.paypal.com for information on PayPal payments.

All prices are exclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.

Further information for overseas customers:

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

Credit card validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View our Privacy Statement).



Product Information

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mispublished including prices and promotions.

Prices are subject to change without notice. Prices are exclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when an order is placed and the time when an order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

Purchase of Products

When you place an order on our website we shall email you an acknowledgement.

Once you have checked out and your order has been confirmed you may not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

  • The product ordered being unavailable from stock
  • Our inability to obtain authorisation of payment
  • The identification of an error within the product information, including price or promotion

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

  

Privacy Policy Statement

References in this Privacy Policy Statement to "we", "us" are to awardsandtrophies.co.uk.

At awardsandtrophies.co.uk  we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

What information do we collect?

We may ask for your name, telephone number, home/work address and email address. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.

What will the data be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from awardsandtrophies.co.uk. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

  • all email messages and email newsletters will contain information on how you can unsubscribe; or
  • send an email to our customer services division on sales@awardsandtrophies.co.uk writing "unsubscribe" in the subject heading; or
  • call our customer services division - see the Contact Us section; or
  • write to us at: awardsandtrophies.co.uk, Vale Park, Tolpits Lane, Watford, Herts. WD18 9QP.

We will not pass your information on to other companies or other third parties for marketing purposes unless you have agreed for us to do so.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme.

 

General

For further details regarding the use of data supplied by you, please see our Privacy Statement

Awardsandtrophies.co.uk  shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Awardsandtrophies.co.uk. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Awardsandtrophies.co.uk

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites, which are not under our control. When you activate any of these you will leave the Awardsandtrophies.oc.uk  website and we have no control over and will accept no responsibility or liability in respect of the material on any website, which is not under our control.

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.



Copyright © AwardsandTrophies.co.uk

This website is operated by:

AwardsandTrophies.co.uk

Registered in England

Company No. 05041628

Registered address:

Elm Park Court, Pinner, Middx. HA5 3NN

VAT No: GB924 5059 26

2009 All Rights Reserved   |  Terms and Conditions
T: 0845 085 0711  |  sales@awardsandtrophies.co.uk