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FAQ’s
1) Minimum Order Charge

We have a Minimum Order Charge of £100 (exc delivery)$0 Items of a smaller value can be ordered as long as the total order value of £100 or more..

2) How can I place and pay for my order?

SCHOOLS AND CLUBS/ORGANISATIONS:

We do appreciate that schools and some clubs/organisations may find it hard to pay in advance for orders due to the difficulty in raising payment by card online.
For this reason we allow schools to place orders by email, fax, by post and over the telephone.
We then process the order, and invoice you to allow maximum time to make payment.
Orders are only despatched upon receipt of advance payment.
We accept all the major credit and debit cards as well as payment by cheque/BACS transfer. 
Orders paid by cheque will usually not be despatched until the funds have been verified.
If you prefer, you can use the manual order form - link herewith - or peruse the on-line catalogues which may give you a greater selection to make your choice from (costs stated are exclusive of engraving - please email for full quotation)
Click here to download our manual order form 

3) How much will my delivery charges be?

Standard delivery is 5-7 working days from date we receive your order however we will NEVER miss your deadline! We always deliver in time for your required delivery date/presentation date.
We ofer an express order if you have an urgent delivery requirement.
Orders are despatched using an overnight (next working day) courier delivery service, However, smaller orders may go by standard post...
We also offer a Saturday delivery service at an extra cost...
Deliveries can not be made on Sunday's or Bank Holidays.
Standard UK Delivery and Packing excl Highlands & Islands: from £8.70, rising to £30 subject to the size of your order. 
Express UK Orders (Required in up to 5 working days): An Extra £7.50 is charged to cover costs of rushing order through the system.
Super Express UK Orders (Required in 3 working days or less): An Extra £12.50 is charged to cover costs of rushing order through the system.
Glass Express UK Orders (Required in up to 5 working days): An Extra £20 is charged to cover costs of rushing your order through the system. These extra charges are refunded if for any reason we do not meet your deadline.
These charges will be added after the order has been processed and payment taken manually.

4) How much will it cost to deliver internationally?

Prices are dependent on the country you are ordering from.
All our products are individually weighed and charges are calculated on the total weight. 

5) Will the parcel require a signature?

Yes. All our parcels are despatched with a tracking number and require a signature on delivery. We cannot specify a time of delivery and therefore many customers choose to take delivery at a work address or another address where someone can sign for your parcel during working hours. This can be specified during the checkout process.

6) What if I need to return my order?

You may return an item in its original condition for a refund or credit within 7 days of receiving, however, where engraving has been supplied, no refund will be available (unless an error on our behalf has been made).
Delivery charges can only be refunded if the return is due to our error.
After a return has been received, it will usually take 1-2 weeks to process.
If using a credit card, refunds will generally be credited to your account.
If paying by cheque/BACS, a refund cheque will be mailed to you.
We suggest you use Royal Mail Special Delivery for your protection. 

7) What if you don't have all of the items in stock?

If an item you ordered is out of stock, it will be back-ordered automatically (domestic orders only) if there is sufficient time, else we will advise you and arrange a suitable replacement. For international orders, we will e-mail you details of the missing items to confirm the balance of your order.

8) Artwork format

In most cases, artwork needs to be supplied in the format of a colour jpg or eps file.
If required for glass/crystal awards, we will require artwork supplied in true black and white (no colour).

9) VAT

Prices are exclusive of VAT.
VAT will be shown clearly as a separate item at checkout. VAT is charged at the current rate of 20%

10) Address and Contact Details

awardsandtrophies.co.uk
Geochron House
Vale Park Industrial Park
Tolpits Lane, Watford Herts.
WD18 9QP
Phone: 0845 085 0711
Fax: 01923 777 877
Email: sales@awardsandtrophies.co.uk


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T: 0845 085 0711  |  sales@awardsandtrophies.co.uk